SHIPPING INFORMATION
SHIPMENTS TO THE UNITED STATES WILL BE SENT OUT VIA DIFFERENT COURRIER SERVICES. DUE TO THE NEW REGULATIONS, THERE ARE MANY FACTORS IN PLAY WHEN DECIDING. PLEASE EXPECT 1-2 BUSINESS DAY PROCESSING TIMES ON QUIET TIMES. DURING PEAK DROP TIMES, DELAYS CAN GO UP TO 1 WEEK OR MORE. IF THERE ARE DELAYS, YOU CAN ALWAYS CONTACT US FOR MORE INFORMATION ON YOUR SHIPMENT.
DUE TO THE NEW TARIFF REGULATIONS, AS OF OCTOBER 14, 2025, OUR GUARANTEED SHIPPING HAS BEEN CHANGED….
WE STILL GUARANTEE SHIPMENTS TO THE UNITED STATES, BUT THERE ARE SOME CHANGES.
WE ARE NOT RESPONSIBLE FOR FOR ANY TARRIF OR DUTY CHARGES, BUT WE WILL DO OUR BEST TO ENSURE THAT THEY ARE MINIMISED.
ON CUBAN PRODUCTS, WE GUARANTEE UP TO $500.00, IF THE PACKAGE IS SEIZED. THAT $500.00, BECOMES A STORE CREDIT (NON REFUNDABLE). IF YOU HAVE A MIX OF CUBAN AND NON-CUBAN ITEMS IN THE PACKAGE, THIS GUARANTEE STILL APPLIES, MAXIMUM $500.00 PER PACKAGE
ON NON-CUBAN PRODUCTS, WE FULLY GUARANTEE THE PACKAGE NO MATTER THE VALUE. BUT ONCE AGAIN, IF THERE IS A MIX OF CUBAN AND NON CUBAN PRODUCTS IN THE SAME PACKAGE, THEN THE MAXIMUM VALUE WILL BE $500.00
IF THE PACKAGE IS STOLEN FROM YOUR DOORSTEP, WE CANNOT BE HELD RESPONSIBLE.
YOU WILL RECEIVE A TRACKING NUMBER AS SOON AS YOUR SHIPMENT HAS BEEN SUBMITTED.
RESTRICTIONS:
WE DO NOT DELIVER TO PO BOXES AND APO/FPO ADDRESSES. UNLESS OTHERWISE STATED.
WE DO NOT DELIVER TO FREIGHT FORWARDING/MAILBOX DEPOTS. UNLESS OTHERWISE STATED.
WE DO NOT SHIP TO CANADA
SHIPPING FEES:
SHIPPING FEE TO THE UNITED STATES IS $30.00, PLEASE CONTACT US FOR SHIPPING TO ANY OTHER COUNTRY (EXCEPT CANADA)
SECURITY PROCEDURES:
IF YOU REQUIRE US TO SHIP TO A DIFFERENT ADDRESS OTHER THAN THE BILLING ADDRESS, YOU WILL POSSIBLY RECEIVE AN EMAIL FROM US TO ENSURE THAT THERE IS NO FRAUD. IF YOU DO NOT ACCEPT OUR TERMS, WE WILL CANCEL THE ORDER, AND RETURN YOUR FUNDS.